Holidays Help Centre

With us of course. Whether you're looking for a city break to one of Europe’s old towns or an exotic beach getaway, if you're looking to book your dream holiday you've come to the right place. There's three ways you can book. You can visit our website, where you’ll be able to browse, tailor and buy your trip at the click of a few buttons. Or if you’d prefer to get some advice before booking, you can speak to a team of travel experts from Travel Solutions Network on 0330 551 5165 Monday to Friday 10am to 8pm and between 9am and 6pm Saturday and Sunday. A telephone booking fee will apply. Calls from a landline will be charged at a local rate, or from mobile or other networks may vary. Or, you may be able to book through your local travel agent – speak to them directly to see if they offer easyJet holidays.

And our ultimate flexibility means you can book a holiday with total confidence. We're on your side when it comes to being flexible, from letting you pay in a way that suits you, to giving you the freedom to make changes and even returning your deposit if you need to cancel your booking. Find out more on our why book with us page. 

When it comes to paying for your trip, you have a few options. You can choose to pay the full value of your booking when you get to the checkout page, or secure your holiday by paying a £60 per person deposit, provided you’re booking it more than 28 days before departure. And then the balance is due 28 days before you go, so you can pay off amounts in a way that suits you, spreading the cost out as you wish.

To pay off your balance, simply login to your account and view your booking, where you’ll be able to pay an instalment or the full balance of your holiday.

If you're on a beach holiday and have booked the shuttle transfer or a private transfer from the airport to the hotel, we'll meet you at the airport when you arrive and help to get you safely on your way to your hotel. 

We don’t have traditional in resort holiday reps, a welcome meeting, or notice boards or information books. That’s because we recognise that your time away is precious and these are things our customers don't use or value in the same way as they once might have. If you have any problems during your holiday you’ll be able to contact our UK based On Holiday Support team 24/7.

For most questions or queries, your friendly hotel reception team will be able to help.

Our Ultimate Flexibility means that we're on your side when it comes to being flexible, from letting you pay in a way that suits you, to giving you the freedom to make changes and even returning your deposit if you need to cancel your booking (up to 60 days before you go). So you can book a holiday with us with total confidence.

Find out out more on our why book with us page.

At easyJet holidays, we’re so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, we’ll beat it. We’ll apply a discount to the price of your easyJet holidays booking to cover the difference, plus we’ll give you an additional £5 per person discount, excluding infants and free children – meaning you can book with confidence that you’ll always get the best value with us. It's all part of our ultimate flexibility.

Once you’ve booked, if you think you’ve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and we’ll be in touch.

Residents of the Isle of Man and the Channel Islands aren’t covered by the CAA’s ATOL scheme. However, we’ve entered an insolvency protection arrangement with International Passenger Protection Limited (IPP) to provide equivalent protection through an insurance policy. For details please email Insolvency-claims@ipplondon.co.uk or visit www.ipplondon.co.uk/claims.asp.

We want you to be confident that your holiday is right for you. Some of our hotels are on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our team before you book.

You need to let us know at time of booking if you or anyone on your booking requires additional assistance (for example, if you or anyone on your booking has difficulty in walking 500 metres).

You should receive your holiday confirmation with your holiday booking reference by email shortly after booking - please check your junk or spam folder if you can't see this in your inbox. And make sure you keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to.

If you haven’t received your email confirmation yet, but you made a note of your booking reference, you can login to your account and view your booking, where you’ll also be able to see and download your travel documents (including your ATOL certificate). If you’re still having issues, please contact our team who will be able to re-send your documents to you.

Yes. There might be. For the latest travel advice for British Citizens travelling on a British passport, please visit the FCDO Advice centre to get up to date information that’ll apply to your holiday: Foreign travel advice - GOV.UK (www.gov.uk).

If you’re a non-British Citizen or you’re travelling on a non-British passport, before making a booking please make sure you do your own research into any local standards that may apply, such as if travelling to Egypt on an Egyptian passport needing to provide a copy of your marriage certificate to be able to share a room with someone else.

We’re focused on offering holidays at unbeatable prices. And we’re so confident in our great value holidays that we have our Best Price Guarantee, part of our ultimate flexibility, where if you find the same holiday cheaper elsewhere within 24 hours of booking, we’ll beat it – you can find out more here.

Prices can go up or down, and that’s because like other holiday companies, it’s all dynamic and the cost of your flight or hotel may change based on the demand. So when you book your holiday, it might then be more or less than what you see on our website at a later point and we cover more on this in our booking conditions. And if the price has increased or decreased, we don’t adjust the pricing on existing bookings for any of these variations.

Yes. Flight extras, such as choosing your seat or adding large cabin bags, all count towards the minimum spend needed for your promo code. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday.

Yes, you can. When you're booking online, add the infant on and when it comes to entering their details, put ‘Infant Infant’ in as their name and enter any past date as a temporary date of birth. This is just because you can’t enter a future date of birth. Then, once they are born and you have their name and date of birth, call us and we'll add this free of charge.

If a single person books a double room, they’ll often be asked to pay extra - a single supplement. This is because hotels price their rooms as doubles, and they don’t reduce the rates if they are used by a single person. 

If you’re booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. While there is normally a supplement for these rooms, the overall cost will usually be less than a single person using a double room.

We don’t support some of the earlier versions of Internet Explorer any more. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. You can find out more using the below links:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

To make a payment, simply login to your account and view your booking.

As part of our ultimate flexibility, we’ve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. You can pay in full just 28 days before you go, giving you flexibility if plans change. We send you automatic email reminders using the contact details we have for the lead name on the booking in the lead up to your balance due date. If the balance isn't paid by 28 days before your holiday, we'll have to cancel your booking.

As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme.

Currently, it's not possible to set up a direct debit to pay for your holiday with us.

But as part of our ultimate flexibility, we’ve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. Your final balance is due just 28 days before you travel, giving you flexibility if plans change. 

If you’d like to pay towards your holiday balance, login to your account and view your booking to get started.

Unfortunately not. When you book with easyJet holidays, our standard booking conditions apply and the holiday balance is due just 28 days before you go.

As part of our ultimate flexibility, if there's 60 days or more until your holiday, you haven't paid your full balance and you want to cancel it, we’ll return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. To find out more and get started, login to your account, view your holiday booking and follow the steps listed.

To find and use your easyJet holidays credit, first make sure you're logged out of your Flight only account here. Then, log into your easyJet holidays account (if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary page to see the amount you have available. Please carefully note the expiry date, which will usually be within 12 months of issue.

While staying logged in, once you’ve found the trip you’d like to book and have reached the payment page, you’ll be able to use your credit as payment towards your holiday. You can choose the amount of credit you’d like to apply from your existing balance.

Or, if you already have an easyJet holidays booking with an outstanding balance, login to your account using the email you used to book and view your booking. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card.

Just so you know, your credit can only be used towards easyJet holidays bookings, and can’t be used for a flight only deal with easyJet.

If you’ve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isn’t possible to convert this to a monetary refund. Within our credit terms and conditions, we call out that ‘no cash alternative is available to the easyJet holidays account credit amount’. 

As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! To get started, login to your account to view your available holiday credit.

You can only transfer your credit to a person who was on the original booking the credit was issued for.

Your easyJet holidays credit cannot be split. You are only able to transfer the entire amount of credit issued for your holiday.

Your easyJet holidays credit is typically valid for 12 months from the date of issue, though your departure date can be beyond this – so you can book any holiday currently on sale on the easyJet holidays website.

If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months – please read the terms and conditions of the competition.

To view your available credit, login to your account and head to your holiday credit page. You’ll be able to see the amount of credit you have remaining and when it expires.

If you have a gift card to use, log into your easyJet holidays account to get started. If you haven't created an account yet, you can sign up here.

Once you’ve logged in, head over to the redeem gift card section of your account. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit.

  

Once you’ve confirmed you’re happy add your credit to your account, and it’ll be ready to spend! You can either put your credit towards booking any holiday available on the easyJet holidays website, or put it towards the balance of an existing booking – the choice is yours. Find out more on how to spend your credit.

If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey.

If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. And just to add that promo codes can only be used when you're making a new booking. They can't be applied to an existing booking.

If your question is about an easyJet flight voucher, unfortunately these can’t be used for easyJet holidays right now. We're sorry about this. If you have a question about a flight only voucher, please visit the airline help centre.

Residents of the Isle of Man and the Channel Islands aren’t covered by the CAA’s ATOL scheme. However, we’ve entered an insolvency protection arrangement with International Passenger Protection Limited (IPP) to provide equivalent protection through an insurance policy. For details please email Insolvency-claims@ipplondon.co.uk or visit www.ipplondon.co.uk/claims.asp.

If you’re looking to make changes to your booking, you can now enjoy the flexibility of making amends yourself online up to 28 days before you go.

You can change your holiday date as long as you're keeping the holiday duration the same, you can change your room type and board basis, you can also change your flight and departure airport, or change your transfer, as well as add or edit a special request at your hotel, such as asking for twin beds rather than a double or adding a cot to your room. Plus you can correct a spelling mistake of up to three characters for each person named on your booking, except for the lead customer.

Whatever you're looking to do, it means you’ll be able to quickly and easily change or re-book your holiday to suit your needs. To get started and find out more - login to your account using the email address you used to book, then view your holiday booking and follow the steps listed.

For any changes beyond those listed above or if your holiday is due to take place within 27 days, you'll need to get in touch with our team for help on what's possible.

We're working on new ways for you to change your own holiday yourself online through logging in to your account, so long as there's more than 28 days to go. But, there are still some changes where you'll need to contact us for help. So if you want to change your hotel, or you want to change your holiday dates when it means shortening or extending your holiday, or even switching destination then you'll need to talk to us. We'll also need to help for changes to the lead customer, or amends to names where you're wanting to change or correct four or more characters, or to add or remove anyone to or from your booking.

You'll also need to get in touch with our team to find out what’s possible if you’re looking to make changes to your booking when your holiday is due to take place within 27 days.

The changes you can make yourself online are only able to be changed once per booking up to 28 days before you go. This means you can change your dates once, your flights once, your transfer once, your room type and board basis once, and correct any misspelling on names for each person on your booking once (except for the lead customer) and so on.

If you need to make any more changes, or you’re on or within 27 days of your holiday, you’ll need to get in touch with our team who can advise on what’s possible for your holiday.

28 days or more from departure:

As part of our ultimate flexibility, you'll be able to make certain changes to your holiday online yourself, with no extra fees until 28 days before you go. Or you can get in touch with our team and make changes with a low flat fee of £25 per booking.

If your new holiday is cheaper following the amend, your final balance will reduce. If you've already paid more than your new balance, you'll be refunded the difference in price to your original payment method. If your holiday price increases or there are any additional supplier charges, you’ll have until 28 days before you go to pay the difference, including any change fees.

27 days or fewer from departure:

If you’re looking to make changes on or within 27 days from departure, the following will apply:

No refund or price reduction will be given for any changes made on or within 27 days before you go.

Change fees correct as of 10 March 2023. Please note this is subject to change without notice.

If you still meet all the original terms of your promo code you applied when you booked your holiday, your promo code will stay added to your holiday following your change. If this is no longer the case following your change, your promo code will be removed and you'll have to pay any price difference.

If your holiday is cancelled, the promo code used when booking that holiday is no longer valid.  That is the case even if you then re-book a holiday, although you may be able to take advantage of any new, applicable promo code offer that is valid at the time of re-booking.

If you’re amending your holiday online and your promo code has a different level of discount depending on the minimum spend of your holiday, your promo code will increase or decrease in value to match the price of your new holiday.

Change and cancellation fees do not count towards the minimum spend of any promo code.

The above applies unless our promo code terms specifically advise otherwise. Find out more on how to make a change to your holiday here.

As long as there's 60 days or more before you're due to go, if you change your mind about your holiday, we’re on your side. As part of our ultimate flexibility, if you cancel 60 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund anything else you've paid to your original payment method for the booking. Or, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday.

This applies only to the first time you cancel your booking – if you re-book and then cancel again, your deposit will not be refunded or returned as account credit. 

You can do all of this through your easyJet holidays account. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed.

If you're within 60 days of your departure date, unless we're unable to take you on your holiday as planned, for one of the reasons explained in our booking conditions, our usual terms and conditions apply for cancellation. This means the cancellation charges that will apply are based on how close you are to your planned departure date. Please see below

• 59 days to 28 days: £60 per person (loss of deposit).
• 27 days to 14 days: 75% of your booking value.
• 13-0 days from departure – full charges apply.

For more help, or to still cancel you can get in touch with our team.

Yes. You can make this change yourself online up to 28 days before you go. You can choose to change your transfer from a shared shuttle bus to a private taxi, or you can opt to make your own way there. To get started and find out more - login to your account using the email address you used to book, then view your holiday booking and scroll down to your transfer options. From there, you can make any changes and then pay any extra or receive any refund to your preferred payment method. If your holiday is within 27 days, you’ll need to get in touch with us to find out what’s possible.

Yes. You can make this change yourself online up to 28 days before you go. You can change the time that you fly or choose another UK departure airport. To get started and find out more - login to your account using the email address you used to book, then view your holiday booking and scroll down to see your flight options. If your holiday is within 27 days, you’ll need to get in touch with us to find out what’s possible.

Yes. You can make this change yourself online up to 28 days before you go. You can choose to change your room type and board basis, so maybe you want to go from bed and breakfast to all inclusive, or perhaps you're looking for a superior room with a pool or sea view. To get started and find out more - login to your account using the email address you used to book, then view your holiday booking and scroll down to your room and board options. From there, you can make any changes and then pay any extra or receive any refund to your preferred payment method. If your holiday is within 27 days, you’ll need to get in touch with us to find out what’s possible.

Yes. You can change your holiday dates as long as the holiday duration stays the same and that you’re making the amendment more than 28 days before you’re due to go on your original holiday. To get started and find out more - log in to your account using the email address you used to book, then view your holiday booking and scroll down to see your options. If your holiday is within 27 days you'll need to get in touch with us to find out what's possible.

You're currently unable to extend or reduce the length of your holiday online regardless of your departure date, so please speak to our team to discuss this further.

If we have to cancel your holiday in line with our booking conditions, you’ll receive a full refund back to your original method of payment for your booking. If any payments were made using easyJet holidays credit, these will be returned as easyJet holidays credit as we explain in our credit terms.

If we haven’t contacted you to let you know your holiday can’t go ahead, but you’re looking to cancel your booking, find out more about your cancellation options as part of our ultimate flexibility here.

We're sorry if this is the case. We’re continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned including your flights and hotel stay.

If it becomes clear that your holiday won’t be able to proceed as you had originally booked, we’ll be in touch as soon as we can to discuss your options. As a first option, we’ll usually try to find you alternative flight or hotel arrangements, but this may not always be possible. If we have to cancel your holiday in line with our booking conditions, you’ll receive a full refund back to your original method of payment for your booking. If any payments were made using easyJet holidays credit, these will be returned as easyJet holidays credit as we explain in our credit terms. 

As part of our ultimate flexibility, if you cancel 60 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - so long as it's the first time you've cancelled.

If you need to correct a spelling mistake of up to three characters for someone named on your booking, except for the lead person, then please login to your booking and make this change yourself online. You can do this online as long as there's more than 28 days before you're due to go. If you're within 27 days, or if you need to entirely change the name of someone currently on your holiday booking or make any changes to the lead person, please get in touch with our team as you can't currently make these changes yourself online. We need you to know that name changes may be subject to additional costs from our suppliers, and some hotels don’t allow name changes and instead need a new booking to be made which might mean a significant cost increase. We’ll try to tell you about this and any change fees, which can be found here, when you make this request. 

It's really important that you give us accurate contact details - your phone number and email address - when making your booking. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. Your phone number is equally important - we'll use it to contact you in the event of an emergency, and to send you updates about your transfers during your holiday.

If you need to update, correct or change the phone number or email address you've provided because there's a mistake or your details have since changed, please call our team who can look into this for you.

If you've made an easyJet holidays booking through a travel agent, please speak to them directly about any changes you wish to make to your booking.

If you're travelling today or already on your holiday, find out how to get in touch with our UK based 24/7 On Holiday Support team here.

You can add some special requests, such as needing a cot or a ground floor room, or letting us know the holiday is for a special occasion, when you book your holiday. You can also login to your account to add or edit these sort of requests at a later point up to 28 days before you go. If you need something else which doesn’t appear on our list or your holiday is within 27 days, please get in touch with our team. And if you have any special assistance requirements, please head here to find out more.

First up, please know that we never make a decision to cancel a holiday lightly. But if we do need to cancel your holiday, you’ll receive a full refund back to the original payment method for the booking. And on average, when we process refunds, we’re able to pay these in around 10 days from cancellation. And we hope that a quick refund will go some way to you booking with us again. If it’s you that needs to cancel a holiday, then please see our booking conditions and our other frequently asked questions around the cancellation charges which may apply.

It’s your responsibility to ensure that you and everyone on your booking meets your destination country FCDO entry requirements. And if you don’t, it might mean that you can’t go on your holiday and you’ll need to pay cancellation charges.

Government advice is subject to change at short notice and so you should keep checking the FCDO page for your destination. You can also sign up on the government site for alerts for the country you’re travelling to.

For more information on entry requirements for your destination, please have a look at our passport and visa questions. 

It's your responsibility to be be aware of and act on any health and entry requirements for where you're going on holiday. Please read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between booking and travelling on your holiday. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. 

Your holiday confirmation (attached to your booking confirmation email) contains plenty of useful information for your trip. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer details along with other useful tips. We recommend that you save a copy of your booking confirmation onto your phone so you can easily access it offline once you’re on holiday. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them.

If you’re the lead customer, you’ll receive your booking confirmation email and documents shortly after booking your holiday – please check your junk or spam folder if you can't see this in your inbox. If you haven’t received this, you can login to your account and view your booking, where you’ll also be able to see and download your booking confirmation, including your ATOL certificate. If you’re still having issues, please contact our team who’ll will be able to re-send this to you.

It's essential that you have a valid comprehensive travel insurance policy for your holiday, and we can't stress enough how important it is to have this. We really recommend you have it in place as soon as you make your booking. That way, you’re protected before you’re due to go, as well as while you're on holiday of course. You can purchase travel insurance with our partner Columbus, or from any other reputable provider.

Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Remember to take a copy of your policy with you, especially the emergency assistance contact number. We recommend adding it to your mobile phone contacts before travelling and leaving a copy of your travel details with your next of kin or an emergency contact.

When you book with easyJet holidays, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure).

If you need to contact us, we’ll always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. When at the airport, we may refer to your easyJet flight reference.

We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. We plan your holidays a number of months in advance and there can be changes to hotel information, facilities, activities, services and board basis for a variety of reasons. Hotels could also be affected by building work or renovations. If we’re made aware of changes, we try to update our website as needed. 

If you’ve already booked and we consider that a change to your holiday is important, we’ll try and tell you about it before you go.

To check in for your flight you can log in to your account on easyJet.com and provide some extra information from your passport, which is known as Advance Passenger Information (API). You can check in for a flight that’s part of your easyJet holidays booking 30 days before you travel. Enter your flight reference starting with a letter, usually a K, and simply follow the steps listed.

Or you can download the award-winning easyJet app and check in there.

For more information on flying with easyJet holidays have a look here. 

You will find the most up-to-date information on the terminal your flight will operate to or from in the easyJet mobile app. Please make sure you check which terminal your flight will operate to or from, before you travel and before booking any additional arrangements for your trip, such as parking or hotels.

London Gatwick:
We now operate flights to and from both the North and South Terminals at London Gatwick. Any flight with a flight number including or between 6300 and 6599 operates to or from the South Terminal. All other flights operate to or from the North Terminal.

London Luton Airport:
Please allow extra time for your journey if you’re travelling by road. Following the car park fire in October 2023, the drop-off and pick up zone has moved to the Mid-Stay car park. This is a 10 minute walk from the Terminal, or a free shuttle bus service is available. Blue Badge holders can be dropped off at Terminal Car Park 1. Airport parking is limited so please book this in advance.

If you’ve already checked in, that’s great. We recommend being at the airport two to three hours before your flight. Usually, bag drop opens two hours before departure and closes 60 minutes before departure. Please check here for destination specific information on when bag drop for your destination opens and closes. Make sure you get through security with enough time to spare, especially if you’re travelling with children, as you’ll also need to make your way to the gate. The gate usually closes 30 mins before departure. Even if you have checked in your bags, you’ll need to be at the gate on time.

Remember that at the start of school holidays roads, train stations and especially airports are a lot busier and queues for check-in, bag drop and security are longer than usual.

Depending on the type of medicine you need to take on board you might need a letter from your GP. Please check here to see if you do.

Arrival and departure assistance services are provided by the airport. The services they provide are different at each airport location. It’s important that you get to know for yourself the services that they can provide to check they can meet your needs. Please take a look the airport's website for the most up-to-date information.

Assistance may include help to:

- get from a designated meeting point in the departure airport

- go through customs and security to the boarding gate

- get on board the plane and into your seats

- store your cabin bag or bags

- get off the plane after landing

- retrieve your luggage and any mobility equipment

- take you to a meeting point in the arrival airport.

If you have any other questions or if you need to book airport assistance, please get in touch with our team 

We recommend you conduct your own research as to a hotel’s suitability to your own personal needs prior to booking your holiday. But you can always contact us so we can check availability before you book. Our dedicated team can then contact our hotel suppliers to try to ensure that specific accessibility needs can be met when you travel. These might include:

If you have any other questions or if you need to book hotel assistance, please get in touch with our team as soon as possible.

While we can’t guarantee that our providers will have an available vehicle suitable for your needs, we'll work with our in destination partners to book an appropriate transfer for you where possible. And where an alternative vehicle is required to carry your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service.

If you have any other questions or if you need to book transfer assistance, please get in touch with our team. 

It's your responsibility to make sure you have the appropriate passport, visa and other immigration documents required for your holiday, and to comply with any health formalities required.

Your passport needs to be in good condition and signed. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months beyond your return travel date, and less than 10 years old. So, you might need to renew it earlier than planned. We do not accept any responsibility if you cannot travel because you haven't complied with the passport, visa, and immigration requirements or any or all applicable health requirements. Ensure you meet the criteria for your destination. If you don’t, you’ll risk being unable to travel on your holiday, or being denied entry when you arrive in your holiday destination.

Please refer to the FCDO website for further information for your destination when travelling on a British passport.

If you’re travelling to Hurghada (HRG), you'll need to purchase a visa to enter Egypt. You can purchase one before you travel from the official Visa2Egypt portal  or your nearest Egyptian consulate. All e-visa applications must be submitted a minimum of seven days before your arrival. These visas are valid for stays of up to three months. 

If you wish to get a visa on arrival, you’re able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. The visa fee is normally US$25, payable in pounds sterling, US dollars or euros. These visas are valid for up to 30 days. There’s no need to buy a visa from an agent, as they will often charge more than US$25 for a visa. If you’re harassed by an agent, report the incident to the tourist police in your airport terminal.

If you’re travelling to Sharm el Sheikh (SSH) for 15 days or less, you’ll get a free entry permission stamp when you arrive. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you'll need to get a visa either in advance or else before travelling outside of the resorts.

For more information, please refer to the latest FCDO advice for Egypt.

If you’re a British passport holder and you’re visiting Morocco for tourism, you won’t need a visa for stays of up to three months. And make sure your passport isn't damaged, as some travellers have been refused entry when travelling on damaged passport. A British passport should have a minimum of three months remaining from the date of entry into Morocco.

Make sure you get your passport stamped when entering Morocco. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. 

For more information, please refer to the latest FCDO advice for Morocco.

It’s your responsibility to ensure you meet the criteria for your destination. If you’ve been issued with a European Health Insurance Card (EHIC) before 1 January 2021, this will continue to be valid until the expiry date. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. You can apply for this on the NHS website. Make sure you check the FCDO advice for your destination to see if the EHIC or GHIC is accepted and the entry requirements. 

On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. If, for example, you’re travelling as a family, you can share the luggage allowance across your group. You just need to ensure that no single item weighs more than 32kg and the maximum total size (length + width + height) must be under 275cm.

Everyone can also bring on board one small cabin bag per person for free, which must fit under the seat in front of you. There’s no weight limit, but it can't be bigger than 45 x 36 x 20 cm including wheels and handles and we also ask that you’re able to lift and carry your bag yourself.

Please note this small cabin bag allowance doesn't apply to infants (0-2 years) unless they have their own seat. If you’re travelling with an infant who will be seated on your lap, you're allowed to bring an additional baby changing bag for the infant (max 45 x 36 x 20 cm) which must be placed under the seat in front of you. You can find out more on our flying with children page.

If you’d also like to bring a large cabin bag on board to be stored in the overhead locker, you have the option to book a large cabin bag (max. 56 x 45 x 25 cm, including wheels and handles to fit the overhead locker) for your flight. Find out more about how to book a standalone large cabin bag here.

Any bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board.

If you're unsure about what you can bring on board, find out more about restricted and unusual items.

Everyone on easyJet holidays bookings (except infants 0-2 years unless they have their own seat) can bring on board one small cabin bag per person for free, which must fit under the seat in front of you and it can't be bigger than 45 x 36 x 20 cm including wheels and handles. If you’d also like to bring a large cabin bag on board to be stored in the overhead locker (max. 56 x 45 x 25 cm, including wheels and handles), you have the option to add this at the point of booking your holiday.

Or if you've already booked and already have your flight reference (you can find this by logging into your account and viewing your booking – this will usually start with a ‘K’), you can select your seat or book a large cabin bag, subject to availability, on the easyJet website or on the app right away. If you can’t see your flight reference yet, you’ll need to wait to select these extras until you check-in online from 30 days before you're due to go on holiday.

Any bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board.

Yes. Any customers that made a seat booking which included a large cabin bag before 19 June 2023 will still have their cabin bag included. If you change your seat, your cabin bag allowance will update to reflect the new rules.

If you book today, or made a booking on or later than 19 June 2023, any seat booking will not include a large cabin bag as standard. Find out how to purchase a large cabin bag here.

Yes. If you'd like to or need to add more bags you can. If you want to add 15kg bags, you can now do this when you're making your booking. 

Or, if you’ve already booked and have a flight reference (you can find this by logging into your account and viewing your booking – this will usually start with a ‘K’), you can add extra bags or sports equipment on the easyJet website or on the app right away. If you can’t see your flight reference yet, this'll mean you’ll need to wait until you check-in online from 30 days before you travel to select these extras.

If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items.

On all easyJet holidays, a generous 23kg bag is included for each person as standard, except infants aged 0-2 years, unless they have their own seat. If, for example, you’re travelling as a family, you can share the luggage allowance across your group. You just need to ensure that no single item weighs more than 32kg and the maximum total size (length + width + height) must be under 275cm.

If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or on the app 30 days before departure. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items.

Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. See the baggage allowance question for more details.

If you’re travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you.

For every infant or child you can put up to two of the following items into the hold for your flight:

• Travel cot

• Pushchair

• Double pushchairs

• Buggy

• Car seat

• Collapsible or non-collapsible pram

• Booster seat

• Baby back carrier

If you've got a transfer included in your holiday and you're planning on bringing any of the items listed above, please get in touch with our team after booking. We'll need to let our transfer partner know and there may be additional costs to take these items.

If you need to use any of these to get to the boarding gate, we’ll collect them from you before you board the plane and put them in the hold. They can then be collected at the baggage reclaim when you arrive.

If your baggage is damaged or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. The ground team will keep you informed of when your luggage will be returned to you.

You can find out more information on our damaged or delayed luggage page.

If you’re currently on holiday and you haven’t received your luggage after three days, please get in touch with our team who will be able to help.

If you think your luggage might be bigger than your allowance, please measure it and don’t forget to include any handles and wheels, and check it against your allowed size here. If it’s too big you can add additional baggage in your account before you check in.

If you’re told at the check-in or bag drop desk that your luggage is too big you’ll need to pay a £48 fee. If our ground crew tell you at the gate that your luggage is too big, you’ll have to pay the fee at the gate.

We recommend that you check in online before you head to the airport so you can select your seats. But if you can’t check in online, please arrive at the airport at least two hours before your flight so we can check you in at the check-in desk where you’ll receive your boarding pass. Please check here when check-in desks and bag drop open at your departure airport and ensure you arrive as early as possible.

For easyJet flights you can check in online from 30 days before departure, so we recommend that you check in for both your flights when you’re still at home and print the boarding passes, if you need them printed. You can also ask your hotel reception in resort to print your return flight boarding pass. If you need to check in at the airport, you can do so at the check-in desk where you’ll receive your boarding pass. Some airports can't accept digital boarding passes, please check here if your departure airport is one of them.

At some airports, mainly when you return home, for security reasons you'll need to have a printed boarding pass as the online one on your phone won’t be enough. You can print this at home before you go on holiday or you can get a printed copy at the airport when you check in and drop your bags. Please check here or see the list below to find out if where you're going on holiday means you'll need to do this: 

• Agadir
• Akureyri
• Antalya
• Aqaba
• Bodrum
• Burgas
• Cairo Sphinx
• Enfidha-Hammamet
• Hurghada
• Izmir
• Marrakech
• Sharm El Sheikh

When you arrive, please proceed to the easyJet check-in desk or bag drop, to drop your hold luggage. Then please go through security to the departure gates with your small cabin bag for underneath the seat in front of you (45 x 36 x 20 cm).

Make sure you’ve read the information on restricted items in your hand luggage and pack them in your hold luggage before you leave home.

If you’ve booked a large cabin bag (56 x 45 x 25 cm) you’ll take that through security and onto the plane with you. If you haven’t booked a large cabin bag but have taken one with you, you’ll need to pay for it at the check-in desk. Please remember that the size of your cabin bag will be checked at the gate and if it’s bigger than your bag allowance, you’ll need to pay extra. 

Check your baggage allowance here.

We’re sorry if you’ve missed your flight. Please call our 24/7 On Holiday Support team to discuss your options on rebooking onto a new flight.

Just so you know, you won’t get a refund for any hotel nights you miss because of this. If you have a transfer booked, our team can try to support with re-arranging it where possible.

Yes, there are some extra security checks in place for your peace of mind at some of our destination airports, such as Turkey, Morocco, Egypt, Jordan and Tunisia.

When flying home from these airports, you might expect more checks such as reviewing physical copies of travel documents, extra person and bag scans. These measures might take place before entering the airport terminal, or before going through security as well as at passport or immigration control, and at the boarding gate.

You can take personal electronic items such as laptops, tablets and mobiles with you but please make sure your devices are charged, as you may be asked to turn them on during the security check. If you can't turn on your device, you may be required to travel without it or place your item in your hold luggage.

For your return flight home, for some of these airports, online check in isn’t available, or can only be accepted if it’s done on our website rather than the app. And you might need a physical copy of your boarding pass, so please print this out from the website before you go on holiday and take it with you. At some airports you can’t rely on mobile boarding passes or copies saved to your devices for your journey home. Please have a look here to see which airports require a physical boarding pass.

When you fly home from Morocco you have to go to the bag drop desk before first going through security due to local security regulations, even if you're only flying with cabin bags. 

If you want to bring a power bank with you, this will have to be taken on board in your hand luggage and not exceed 100 Wh. 

Please refer to this handy table for other devices that contain a lithium battery, such as medical equipment, smart luggage, etc.

If one or more of your flights are cancelled before you go, we’ll do our very best to move you on to a suitable alternative flight. If we can’t find one, then unfortunately we’ll cancel your holiday and press the button on a refund straight away.

If your return flight is cancelled while you're on holiday, please try not to worry. We’ll do everything possible to help with alternative arrangements whilst you are in resort to get you home. And we have a dedicated team that will proactively reach out to you. You can monitor your flight by using our flight tracker.

For information on what to expect in times of disruption, please visit this page. Or for your rights in case of flight delays, cancellations and denied boarding, please visit this page. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here.

For more information about passports, visas and entry requirements for where you’re going on holiday, please refer to the relevant FCDO page for the country you’re planning to visit or contact their Consulate or Embassy.

It's your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, as well as to comply with any and all health formalities required. And we cannot and do not accept any responsibility if you can’t travel because you haven’t met these requirements. Our Customer Service team isn’t able to give advice on specific visa or passport requirements.

If you’re pregnant, you can travel up until the end of your 35th week, or 32nd week for multiple pregnancies, and you don’t need to bring a medical certificate. Some seats on the aircraft are restricted but we'll show you which ones when booking.

If you've had any complications during your pregnancy please see your doctor before flying with us.

Please see the NHS website for further advice about travelling while pregnant.

Yes. If you’re an easyJet Plus member, your existing flight benefits still apply when travelling with easyJet holidays. To make the most of the allocated seating, you can either visit easyJet.com after you've booked to book your seats, or get in touch with our team who can help arrange this for you. Don't select your seats on the easyJet holidays website, as you won't be able to use your benefits.

If you have an easyJet Plus membership and have already booked and paid for your seats, please get in touch with our team. They'll be able to get the cost of your seats refunded to your original payment method.

And don't forget that easyJet is a cashless airline, our preferred method of payment when you're on board is contactless.

We’re sorry if you’ve forgotten something on the plane. If you’ve left something on board, our Cabin Crew will hand it to our Ground Crew and they’ll pass it on to our Baggage Services team. And if any lost property isn’t collected within 24 hours it’s handed to the airport's Lost Property office.

At busy times it may take a while for your lost property to reach our Baggage Services team, so please be patient. If you need more help, please get in touch with the airline.

If you’ve left something in the airport, including Duty Free, please contact the airport’s Lost Property office. The general information desk will be able to direct you to the Lost Property office.

easyJet offers an extensive on board service for food, drink and duty free items. Have a look here for our latest offers.

Please remember that easyJet is a cashless airline and the preferred payment method is contactless.

If you bring alcohol on board it has to be in an unopened bottle and can’t be drunk during the flight. The only alcohol that you can drink on the flight is what’s bought from the onboard shop. 

easyJet does not have inflight entertainment but you can use portable electronic devices on board to play games, read e-books, watch movies or listen to your favourite music. You can use most devices during all parts (take-off, the flight and landing) of the journey. Find more information on what you can bring here.

If you’re on a beach holiday, a transfer will be automatically included if you book more than 36 hours before you go. While transfers aren’t included for city breaks, you’ll be able to add one during the booking journey for a fee if you'd like to.

You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here.

We have two different transfer options available: 

Standard transfer - this is a shared transfer with other holidays customers. The maximum waiting time is 60 minutes from arriving at the transfer and the transfer will have a maximum of eight stops when dropping you off at your hotel. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday.

Private transfer - this is a private transfer for you and anyone on your booking. There's no waiting time and there will be no other stops, you'll be taken directly to where you're staying. The maximum number of people allowed in a private transfer varies by destination, and you may find it's limited to three to make sure there's enough room for your luggage. So, it might mean if you're travelling in a group larger than three, we'll provide more than one vehicle.

If you’d would like to amend the type of transfer you've got booked, or want to remove the transfer from your booking altogether, you can do this online up to 28 days before you go. Simply login to your account and view your booking where you’ll be able to change your transfer if there’s availability. If you need any further help or have special assistance requirements, please get in touch with our team.

If you’re on one of our city breaks or lakes holidays, please click here to find out more. Except if you’re heading to Naples, Palermo, Olbia, Marrakech, Barcelona, Malaga, Palma de Mallorca, Alicante, Gran Canaria, Istanbul or Thessaloniki – please select your holiday destination from this list instead.

For your return transfer details including pick up information, you can find out more here or in the email we'll send you around three days before you go.

If you’re on one of our city breaks or lakes holidays, please click here to find out more. Except if you’re heading to Naples, Palermo, Olbia, Marrakech, Barcelona, Malaga, Palma, Alicante, Gran Canaria, Istanbul or Thessaloniki – please select your holiday destination from the list below instead.

If you’re on one of our beach holidays, select where you're going from the links listed below for more information on your pick up time for your return transfer to the airport. Make sure you have your easyJet holidays reference to hand, which is made up of seven numbers and no letters. You’ll also find the contact details for our local transfer partner in case you need any more help.

• Bulgaria
• Corsica
• Croatia
• Cyprus
• Egypt
• Greece
• Italy (Campania, Sicily, Sardinia)
• Malta
• Montenegro
• Morocco
• Portugal
• Spain
  • Balearic Islands (Ibiza, Majorca and Menorca)
  • Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife)
  • Departures from Alicante Airport
  • Mainland Spain (excluding Alicante Airport)
• Tunisia
• Turkey

Unfortunately you won’t be able to. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security.

If you no longer wish to take your return transfer, please get in touch with our team so we can let our transfer partner know.

If you can't find these contact details, you can get in touch with our team who can reach out to the supplier for you.

If you’ve booked a private transfer, a car seat or booster can usually be provided, but you may prefer to use your own that you’re familiar with. Either way, please let us know as soon as you can before you travel if you need one so that we can confirm if our transfer partner can provide one. Or, let us know if you’re bringing one with you or of you'll have any of the other additional items listed above, so we can make sure there’s enough space to carry them in the vehicle. There may also be an additional charge. Find out more here.

If you've left a bag or another item on the transfer shuttle bus or in your private transfer booked through us, please get in touch with the transfer provider who will be able to help. You'll find their contact details in the 72 hours to go email we sent you before your holiday.

Or get in touch with our team who can contact the transfer provider for you and help reunite you with your lost item.

What’s included in your holiday will often depend on the board basis you select – see below for more information on what’s included:

• Room only – any meals at your hotel aren’t included in your package.

• Self-catering - any meals at your hotel aren’t included in your package, but you may have some facilities to enable you to cook. Check your room descriptions carefully to see what’s included.

• Bed and breakfast – this includes your breakfast, but any other meals, snacks and drinks are payable locally.

• Half board – this includes two meals a day, normally breakfast and dinner.

• Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals.

• Full board – this includes three meals a day, your breakfast, lunch and dinner.

• Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals.

See below for more information around all inclusive holidays. You can also change your board basis yourself online once you've made your booking as long as there's availability and there's more than 28 days before you go. Check out our section on making changes to your holiday here. 

If you want to get the best value from your holiday budget, an all inclusive holiday is the perfect choice.

What’s actually included depends on where you’re staying, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. 

The majority of all inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. We may highlight that certain facilities are payable locally – you’ll have to pay to use these when you arrive. Some bars and restaurants may also have additional charges.

Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as all inclusive, especially in low season.

You can expect the following at an all inclusive hotel:

• Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks and meals.  Keep this safe as you may be charged a fee if it’s lost.

• Alcohol: drink responsibly when on holiday. Hotels may limit or restrict the service of alcohol according to local laws.

• Bottled mineral water: this is usually included in all inclusive packages but can’t be guaranteed.

• Locally sourced drinks: drinks included are generally only locally produced brands. Cocktails, international drinks or brands, premium brands and fruit juices are not available unless stated.

• Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on their occupancy. Some hotels may not be used to catering for special diets and so if you have specific requirements, you may find that the choice is limited.

• Coming home: Access to all inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home.

Yes at selected hotels. Some hotels ask for a refundable deposit when you check in. And this is payable when you arrive and isn't included in your holiday package. If this is the case for your hotel, we’ll always try to let you know in advance. The deposit amount is decided by the hotels directly rather than by us.

And some cities and countries have introduced tourist taxes. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. The amount due varies between countries - and sometimes regions or cities within each country - and is normally dependent on the type and official rating of where you’re staying and how many nights you’re there. Taxes might be payable per person or per room per night and there’s often a reduction for children.

To find out more about taxes that might apply in your destination, see our handy Tourist Tax guide. This is a guide only [correct at 13 May 2024] and subject to change without notice.

The tourist tax is payable upon arrival directly to the hotel and isn't included in the cost of your complete easyJet holidays package.

Venice 
Just so you know, the local government of Venice has introduced some new regulations to ensure the city doesn’t become overcrowded and is enjoyable for those visiting. From 25th April – 14th July 2024, entry to the city of Venice between 08.30 and 16.00 is subject to payment of the Venice Access Contribution fee. 

If you’re staying within the city of Venice and paying the Tourist Tax, you won't need to pay this fee too, but you’ll need to register for a QR code. Anyone under the age of 14 is also exempt but may need to show proof of age. 

To register for your QR code, please follow these steps:

1. Head to the official website https://cda.ve.it/en/ and click “Exemptions”
2. Select “I am a guest of an accommodation facility located in the municipality of Venice” and then choose “Request exemption”
3. Enter your arrival and departure dates and provide answers to the other questions about your personal information
4. In the data entry screen, add the name and address of where you're staying
5. Add names of other guests under “Add holder”
6. Once you’ve completed the online form and added all necessary info, you’ll receive your QR code electronically – keep this safe and accessible on your device so you can show it as required.

Check in and check out times vary at each hotel, but you'll usually be able to check in mid-afternoon on your arrival or slightly later if you're going on a city break. If you're travelling from the UK on a flight that leaves the previous night but arrives in your destination in the early hours of the morning, you'll be able to check in immediately.

You'll need to leave your room by mid-morning or mid-day on the last day of your holiday. Your hotel reception can confirm the times to you when you arrive if you aren't sure. 

These check out times will apply even if you’re leaving on a later flight, although you may be able to pre-book a late check out room, which we offer at selected hotels. If this is available for your holiday, check out our ‘pick your extras’ page of the booking journey. If this isn’t available in advance, you can speak to your hotel directly on arrival.

You can make requests for your hotel when booking your holiday online. Once you get to the Extras page of our online booking journey, you can select the requests that you’d like to add to your trip - please note that your hotel can’t guarantee that your request will be provided. Or you can add these once you’ve booked by logging in to your account, viewing your booking and following the steps listed.

If the request you’d like to make isn’t on the list you can get in touch with our team to discuss this further. 

Wherever we say that a hotel has more than one restaurant, you'll typically find that meals included as part of a bed & breakfast, half board, full board and all inclusive package will be served at the main restaurant, usually buffet-style, unless otherwise stated. Where other restaurants are advertised, you'll usually need to make a reservation and you might be limited on how many times you can visit during your stay.

And you’ll need to stick to any dress code a hotel has in place for certain restaurants, such as wearing long trousers, or not being allowed in if you’re in swimwear. You can contact your hotel directly for further information.

On Christmas Day and New Year’s Eve, many hotels offer gala meals to everyone staying there. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. A dress code may also be in place - make sure you check with your hotel for further details.

However, please note that these gala meals are not guaranteed.

• Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. It doesn't mean where you're staying is dirty or unhygienic, but we know that seeing them can be off-putting.  Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please don’t feed birds or cats or other wildlife.

• Noise: Road traffic or aircraft noise may be heard, especially if you're near a flight path. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience.

• Hotels: In low season, there’s not as many people staying and there could be bad weather. This means there could be changes or reductions to the services a hotel offers, such as not all advertised restaurants, bars, sports and entertainment being available, sometimes with little to no notice given by the hotel. 

• Resorts: Likewise, in low season, resorts can be quiet with some local restaurants, bars and shops not opening. If you’d like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.

• Building work: There’s a possibility that building work may be taking place as resorts and hotels continue to develop. If we believe this is likely to significantly impact your holiday we’ll try and tell you at the time of booking or, if you've already booked, you’ll be contacted before departure if there’s time.

• Electricity: Depending on your location, there may be blackouts. Please be patient if this happens.

• Alcohol consumption and smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. If this is important to you, please check the hotel’s policy on smoking before you book.

A number of our hotels, particularly in Spain, Turkey and Greece, will allow cats and dogs on the hotel grounds. If you have any concerns about this, we'd recommend speaking to your hotel directly before booking to check if they’re pet friendly.

If you’ve got a specific issue with your hotel, it’s worth speaking to them directly first before contacting us to see if they can resolve the issue.

If you have any other issues while you’re away, we’re here for you 24/7 through our UK based On Holiday Support team. You can reach our team on +44 330 123 5025 - please have your seven digit easyJet holidays booking reference ready. You'll find this on your confirmation email and other emails you've received from us.

It’s important that you give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise it may affect your rights if you only complain once you're home.

If you or anyone on your booking falls ill or has an accident during your holiday, seek medical advice and report it to reception immediately. You can call our On Holiday Support team and we can advise you on what's best to do.

If you're on a beach holiday and have booked the shuttle transfer or a private transfer from the airport to the hotel, we'll meet you at the airport when you arrive and help to get you safely on your way to your hotel. 

We don’t have traditional in resort holiday reps, a welcome meeting, or notice boards or information books. That’s because we recognise that your time away is precious and these are things our customers don't use or value in the same way as they once might have. If you have any problems during your holiday you’ll be able to contact our UK based On Holiday Support team 24/7.

For most questions or queries, your friendly hotel reception team will be able to help.

If you’ve booked a transfer, you can see your arrival instructions by viewing your booking or in the email we'll send you around three days before you go – you’ll also find the contact details for our transfer partner, so you can contact them directly with any issues.

For information about when you'll be picked up by your return transfer, you can find out more here or in the email we'll send you around three days before you go.

Please see here for more information.

Please find out more here.

Just so you know, the local government of Venice has introduced some new regulations to ensure the city doesn’t become overcrowded and is enjoyable for those visiting. From 25th April – 14th July 2024, entry to the city of Venice between 08:30 and 16:00 is subject to payment of the Venice Access Contribution fee. 

If you’re staying within the city of Venice and paying the Tourist Tax, you won't need to pay this fee too, but you’ll need to register for a QR code. Anyone under the age of 14 is also exempt but may need to show proof of age. 

To register for your QR code, please follow the following steps:

1. Head to the official website https://cda.ve.it/en/ and click “Exemptions”
2. Select “I am a guest of an accommodation facility located in the municipality of Venice” and then choose “Request exemption”
3. Enter your arrival and departure dates and provide answers to the other questions about your personal information
4. In the data entry screen, add the name and address of where you're staying
5. Add names of other guests under “Add holder”
6. Once you’ve completed the online form and added all necessary info, you’ll receive your QR code electronically – keep this safe and accessible on your device so you can show it as required

You can book a huge range of exciting local tours and experiences through our partner Musement. You can find out more about what they’ve got to offer here.

Don’t forget – if you or easyJet holidays cancel or make any changes to your holiday, you’ll need to speak to Musement directly about any tours or experiences you've booked. Your tours and experiences won't automatically change or cancel, and the easyJet holidays customer team won't be able to help with this. You can do this by:

1. Visiting the dedicated website 
2. Giving them a call on +44 191 750 4022
3. Emailing them at support-ej@musement.com

easyJet holidays do not sell or offer any other tours or experiences locally in destinations other than those bookable through Musement.  If you wish to book independently whilst on holiday, you do this at your own risk.

Any local tours or experiences you take part in when you’re on holiday will be at your own risk. We recommend you book through a reputable supplier for these trips and check any documentation or terms you're asked to agree to carefully.  Please follow any instructions provided at any safety briefings before and during your activity.

Check your holiday insurance to make sure you’re covered for any extras you book.

• If you're planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet).

• Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor.

• Quad bikes and mopeds may look fun to drive but they're inherently dangerous and can leave drivers very vulnerable on the road.  If you decide to accept the risks of hiring quad bikes. It's strongly recommended only to do so as part of an organised activity with a reputable supplier, and to think about the safer alternatives to hiring a moped – such as hiring a car, taking a taxi or using public transport.

• Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you'll need to pay any medical bills in the event you're injured.

Visit our Safety and Wellbeing Centre for important safety tips about tours and experiences.

There are a number of sources to give you the latest travel information. The UK government department the Foreign, Commonwealth and Development Office (FCDO) has a detailed website which offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. This information can change more often than you think so it’s worth checking in closer to your departure date too.

The government also has a Travel aware site that provides further guidance and advice for keeping safe when travelling.

Make sure you take a look at our customer safety and wellbeing centre, which we’ve built to give you the reassurance that our team of experts have made your holiday as safe as possible. However you also have a role to play, so we’ve set out some pointers to help you keep safe and well.

You’ll find more information about safety considerations:

• When choosing your holiday

• Before you travel

• When at the airport

• When you're on holiday

• While out and about

• At your accommodation

• While having food and drink

• While at the pool or beach

• When coming home

We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking, to cover you in the event that something stops you going on holiday and of course while you’re away too. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may take part in. The cost of international healthcare can be significant, and insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards.

You can get travel insurance with our partner Columbus, or from any other reputable provider.

Remember to take a copy of your policy with you, especially the emergency assistance contact number. We recommend adding it to your mobile phone contacts before you go away.

Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it doesn't cover you for repatriation. You can apply for a GHIC on the NHS website.

Leave a copy of your travel details with your next of kin or an emergency contact.

Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while you’re abroad. 

If you have any specific dietary requirements, such as allergies, intolerances and food for religious faiths and beliefs, please make sure you ask us or the hotel directly before booking and also tell the hotel, restaurant or bar when you arrive. It’s your responsibility to do this. And when you’re on holiday, it’s also really worth checking that your server understands what you’re asking for.

We’re really sorry if you feel you need to. But if you’ve recently returned and you do, then please fill in our contact form with all the details we ask for and need. We’ll do our best to respond to your complaint within 28 days.

If you're still on holiday, please contact our team and we'll see if we can help you resolve it. It’s important that you give us the earliest opportunity to put any issues right during your holiday, so that you can enjoy your holiday to the full. And because if you only complain once you’ve returned home it may affect your rights under your booking.

If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJet’s responsibility. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you won’t be eligible for compensation. You can find out more on our holiday disruption page.

To make your claim, please fill in our EC261 compensation claim form.

For compensation related to an issue with anything else related to your easyJet holidays booking, please see the question above about 'How do I make a complaint?'.

You can also find out more about the airline's sustainability journey here.