When you're on holiday

Our transfer partners have been carefully chosen based on the safety provisions they have in place, and these are checked by our team regularly.

When you book a shared transfer with us:

• Infants (15 days to 2 years) are required to sit on an adult's lap throughout the journey
• Children between 2-15 years will have their own seat
• Anyone aged 16 years or older will be classed as an adult
• Children aren't permitted to sit on the seats where there is no forward protection, such as those seats at the very front, located by the stairway and the middle seat in the back row
• Everyone should make use of seatbelts where provided
• Please don't try to get off the vehicle until it has come to a complete stop
• Always ensure you are leaving the vehicle on to the pavement (not roadside)
• Don't distract the driver whilst the vehicle is moving

When you book a private transfer with us:

• As with a shared transfer, the same age specifications apply for seating arrangements
• In some destinations the shuttle buses or taxis will have a child car or booster seat available. However as we include a child car or booster seat as part of your luggage allowance we'd recommend you use your own so you know it's suitable for your child’s age. And we'd always encourage you to fit the car or booster seat into the vehicle yourself.
• All taxis will have seatbelts, please ensure everyone use them

Please check you have all your belongings before getting off the bus or out of the taxi, in particular check for your wallets, mobiles and tablets and airport or flight purchases.

If you're making your own arrangements to and from the airport, we’d advise you always use a licenced taxi. Before you begin the journey, ensure that you check the price of your trip with the driver.

You can find the information for your arrival transfer in the email we send you a few days before your holiday. And your return transfer details will be sent to you 24 hours before your return flight or have a look here.

Please research the number for the emergency services in your destination before you go away in case of an emergency such as a road accident where you're in immediate danger. The one to remember is 112. That's the European emergency phone number, available everywhere in the EU and some other European countries where we offer holidays to such as Iceland, Montenegro, Switzerland, Turkey, Egypt and Morocco. 

If you or anyone on your booking falls ill or has an accident during your holiday, seek medical advice and report it to reception immediately. Call our On Holiday Support team on +44 330 123 5025 and we can advise you on further steps.

There’s nothing quite like getting some warm sun on your skin, however, too much can be damaging to your health. Depending on your circumstances, the amount of sun that is good for you can vary. Here are some sensible precautions to take.

• Frequently apply high factor sunscreen and drink plenty of water to keep hydrated.
• Remember to reapply sun cream after swimming.
• Build up the time you spend in the sun gradually and avoid sunbathing during the hottest part of the day (11am-3pm).
• In particular, make sure that babies are kept cool and protected from the sun.
• Babies younger than six months old should be kept out of direct sunlight at all times.
• Take extra care with children – use plenty of high factor sunscreen and make them wear a t-shirt and hat.
• If you’re in an area that’s prone to mosquitos, use insect repellent and during daylight hours spray your repellent on top of your sunscreen.

It’s surprisingly easy to become dehydrated when enjoying the local food and drinks in warmer temperatures.

We recommend that you drink plenty of fresh water - not from the tap - frequently throughout the day. Little and often is best. If enjoying some alcoholic drinks by the pool during the day, it's best to alternate with a glass of water to keep you hydrated during the hottest part of the day, between 11am - 3pm.

If you have no access to fresh water, please check to see whether the tap water in your destination is potable.

Travelling with children can be lots of fun, but it can also bring some challenges, so it’s important to be mindful of any risks specific to children. Here are some things to think about to help make sure your holiday's enjoyable for the whole family:

• Check that where you're staying on holiday is child-friendly and whether any additional items you need such as cots, high chairs and safety gates can be provided.
• When you arrive, have a scan of where you're staying and the surrounding area for any potential safety hazards
• Try the locks and closing mechanisms of your hotel, apartment or villa. Could children let themselves out?
• Pay attention to any balconies, pools, water features or similar areas. Especially be aware of anything they can climb, jump onto or into. Keep furniture away from the edges of the balcony and check for any large gaps that a child could get trapped in or get through.
• Appropriately supervise your children at all times. Any lifeguards, security and hotel personnel are there for your added comfort, safety and security, and not a direct replacement for your supervision, which is always the responsibility of the parent or guardian.
• It's illegal to leave your children unsupervised in the room in many countries. Please ensure that your children are always appropriately supervised according to your circumstances.
• Ensure that any playgrounds, obstacle courses, slides or similar, are age and ability appropriate for your child.
• It’s a great idea to set down some rules with your child, such as never crossing the road, going to the beach, or getting in the pool without a parent or guardian.
• Agree an easily accessible and identifiable place to meet in case you get separated and show your child the hotel team and their uniform so they know to ask someone who works at the hotel if they need the help of a grown up. 
• Children are more susceptible to the elements so whether it’s the snow in the Alps or the sun in Tenerife, consideration needs to be given to their comfort and protection. Layers of clothing, high SPF sun screen, and good hydration are just some of the considerations to prevent temperature related illnesses which can cause some real distress.

We want you to have a brilliant holiday with us, but it’s important to remember that crime can occur in any destination. 

• Keep your wits about you when on holiday, don't do anything you wouldn't feel comfortable doing at home.
• Take a copy of the photo page of your passport with you and keep it separate from your other travel documents.
• Write down the telephone number of the British embassy or High Commission in your holiday destination in case your passport gets stolen.
• Write down the contact details of your bank to block stolen or lost credit and debit cards. Keep the information separate from your valuables.

If you're a victim of crime whilst on holiday, make sure you report the incident to the police as soon as you can. Not only will this help protect others, but it may also be a stipulation of your travel insurance policy. If you’re not sure how to do this, your hotel will be able to assist. 

If you need any support while you’re away, please don’t hesitate to get in touch with us. Our On Holiday Support team are available 24/7 on +44 330 123 5025.