We’ll email you within four hours from the time of the booking. If you’ve booked your flight more than four hours ago and have still not received an email from us about your travel insurance, simply call us on 0333 333 9637 or email easyJet.ins@collinsoninsurance.com, and we’ll be happy to re-send your policy documentation.

If you did not purchase travel insurance when making your flight booking, please click here to get a quote.

After buying your policy you have 14 days to review it. If you haven’t claimed or commenced your travel and decided that you want to cancel you policy, all you need to do is contact us for a refund.

If you want to cancel as part of a flight change, go to Manage Bookings and click on Change flight.

From there you will be able to change your flight and also cancel your insurance.

Should there be an occasion when we do not meet your expectations, we are committed to dealing with your complaint in a thorough and professional manner. If you wish to register a complaint please contact us as below:

Email easyJet.comp@collinsoninsurance.com

If you do not agree with our final response or if we do not reply within eight weeks, you may refer your case to the Financial Ombudsman Service (FOS):

In the unfortunate event of making a claim on your travel insurance please visit easyjetclaims.com 24/7 or contact our Claims team between 09:00 and 17:00 GMT, Monday to Friday: 0333 333 9653.

The Claims team deals with non-emergency claims such as loss of luggage, cancellation and personal possessions claims.

If you are making a claim for medical costs or need emergency assistance during your trip, please contact the 24/7 emergency medical assistance number on 0333 333 9669.