If you unfortunately have a problem while you are away in a hotel you booked through hotels.easyJet.com (powered by Booking.com) then please let the hotel manager know immediately, and give them the opportunity to put it right. If you do not tell them at the time it could be difficult to follow up with a complaint at a later stage.
If you have any comments to make regarding your accommodation please contact the Booking.com Customer Service team on 0203 564 6725 or on +44 20 3320 2609 if calling from abroad. Or you can send them an email by using the booking.com customer service help page.
The Booking.com Customer Service team will resolve all complaints and queries regarding bookings made through hotels.easyJet.com directly.